Refund Eligibility Criteria:  
 

• For items to be eligible, they must be in their original packaging, have all tags attached, and be unworn.  
• Once the returned items have been received, refunds are normally processed within 5-7 business days.  

Return Procedure:  
 

• Please contact our customer support team and provide the details of your order.  
• Please also include any documentation you may have to support your request. Finally, please provide contact information in case we need more details.  
• Make sure you follow the instructions provided that they must be in their original packaging, have all tags attached, and be unworn.  

Refund Method:   
In most cases, a refund will be processed within 5-7 business days through the original method of payment.   

Partial Repayments:   
There may be instances in which partial refunds will be provided for items returned with minor damages or missing accessories, subject to assessment.   

Shipment Expenses:   
It is not possible to refund the shipping costs for returning the products. Except in the case of an error on our part, returning shipping fees cannot be refunded.   

Exemptions from Refund: 

• Downloadable digital products: E-Books or Software once accessed or downloaded cannot be refunded.  
• Personalized or Customized Products: Products that have been customized or personalized cannot be refunded unless they arrive damaged or with errors.  
• Hygiene Products: For hygiene reasons, items like underwear, swimwear, and earrings may not be eligible for refunds.  
• Perishable goods, including food and flowers are not eligible for refunds  

If there are any exceptions, they will be clearly communicated during the purchase process.